FAQ
Payment Information
What Payment Methods Are Accepted?
We accept all major credit cards, including Visa, MasterCard, Discover, or American Express. Our payment system is through PayPal, but you do not need a PayPal account to submit payment.
Orders and Returns
What is the return policy?
If you are not completely satisfied with your purchase, you may return it within thirty (30) days of receipt for a full refund. Shipping fees on all returns will be covered by the customer unless the return is due to our error. All sales are final on custom orders.
Who should I contact if I have any questions?
We strive to keep our clients satisfied and always try to work out a suitable solution when necessary. If you do have any concerns or general questions, you can email us at: [email protected]
General
What is the footprint of the Rig?
Basically, the distance from foot to foot is about the same as the rig height. For example, a rig set up to 21 ft high has a footprint close to 19′ x 21′
How well do Rigs hold up outdoors?
The rigs hold up very well and are extremely durable. They will last years, even sitting out in harsh conditions. Just make sure to keep an eye on the rig and routinely drain any standing water.
Can children use this equipment?
Aerial arts is enjoyable for all ages, but it does come with some risks. Our products were created with adults in mind and was not designed for children. If you have children, you should be aware that even having aerial equipment in the house might represent risk. We do not advise that children under the age of 12 use the equipment, and any child older than 12 should be properly supervised.
How do I find someone to rig my apparatus?
We always recommend hiring a professional rigger or structural engineer to assist with the installation. Local aerial studios/circus/theater groups are usually well-informed about the best riggers in the region.
Specs
16ft-20 ft Quad Rig
- Static load, safe working load= 400 lbs
- Dynamic load, safe working load= 1200 lbs
- Rolls, short bomb drops, soft drops are okay.
- We do not advise to do big drops that generate very high shock loads, like long bomb drops.
- Estimated breaking load approximately 2000 lbs
- Footprint at full 20′ height, about 17′ x 20′
- NEVER do DROPS with 2 people on the rig.
- NEVER have 2 people on a rig set up to over 20 ft. high.
16-20 ft Tripod Rig
- Static load, safe working load= 300 lbs
- Dynamic load, safe working load= 800 lbs
- Rolls, short bomb drops, soft drops are okay.
- We do not advise to do big drops that generate very high shock loads, like long bomb drops.
- Estimated breaking load approximately 1500 lbs
- Footprint at full 20′ height, about 23′ x 23′ x 23′
- NEVER do DROPS with 2 people on the rig.
- NEVER have 2 people on a rig set up to over 20 ft. high.
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